Frequentli.ai

Open your site’s chat and watch answers appear before a human can type. Start by signing in to Frequentli.ai, paste your homepage or docs URL, or drop in PDFs and help files. The system maps your content, lets you pick which pages to include, and excludes sensitive sections with a click. Add a few custom intents (like “warranty” or “bulk pricing”), set your brand voice, and define guardrails and a fallback (collect email, show a contact link, or route to live chat). Install the snippet or use native plugins for popular CMS and storefronts, preview on staging, then publish the chat panel to your product and checkout pages. No playbooks to write, no manual tagging—just a fast, clean launch.

Once live, run day-to-day support from the control room. Edit or pin canonical answers, attach rich content, and create quick replies for high-traffic questions. Trigger proactive nudges on exit intent or after add-to-cart (“Need sizing help?”). Build smart escalations that open a ticket or summon an agent in Zendesk, Intercom, HubSpot, or Slack when confidence drops or VIPs appear. Set business hours, consent prompts, and data rules—Frequentli redacts PII in transcripts and supports multiple languages with auto-detect so global visitors get responses that read naturally.

Tune performance with the analytics dashboard. Track resolved sessions, deflected contacts, confusion rate, and revenue impact with click-throughs to PDPs, docs, and checkout. See the top unanswered searches and add content in seconds; schedule recrawls after product launches or set nightly syncs to keep responses fresh. Run A/B tests on phrasing (“Compare Model A vs. B” vs. “Help me choose”) and measure which version drives more cart adds. Pipe events to GA4 or Segment to view the full journey from question to purchase. Replace static help pages with living answers that update as your catalog and policies evolve.

Use it across teams: Support trims repetitive chats while still offering instant human handoff when needed. Marketing turns the widget into a conversion assistant that explains bundles, promos, and shipping cutoffs. Sales pre-qualifies leads by capturing requirements and routing high-intent visitors. Product and Docs spot gaps from search logs and ship clearer guides. During a launch, create a temporary topic pack with key talking points, link to a waitlist, and flag out-of-stock alternatives—then archive when the wave settles. Teams report freeing roughly fifteen hours per week and seeing on-site engagement climb by about thirty percent, with faster resolutions, fewer abandoned carts, and happier customers.